1. General settings
1.2. In addition, the laws of the Republic of Estonia regulate the legal relations arising from the distribution of products through the e-shop.
2. The Price
2.1. The prices of the products are attached to the products and include the VAT of 20% applicable in the Republic of Estonia.
2.2. The delivery fee applicable for the delivery method chosen by the Customer is added to the price of the products during the ordering process. The delivery method is selected and the delivery fee is calculated in the shopping cart.
3. Forming the order
3.1. The customer adds the product to the shopping cart after selecting the product and, if necessary, the size and color of the product on the product page, using the "Add to cart" button.
3.2. It is possible to change the quantities in the shopping cart and remove products from the shopping cart until the product is paid for.
3.3. To complete the order, you must enter the necessary data in the shopping cart, select the payment method and press the "Confirm order" button.
3.4. The order is considered finalized after pressing the "I confirm the order" button.
3.5. The Company sends the order confirmation notification to the Customer's e-mail address.
3.6. If the Product ordered by the customer is not available, the Company will cancel the order. The order can be canceled both partially and completely. The Customer is immediately informed of the cancellation of the order. In case of partial cancellation, the Company may ask the Customer's wishes for dealing with the rest of the order - whether to send it or cancel it as well.
4.1. The Customer pays 100% in advance for purchases made in the online environment (e-shop).
4.2. Orders can be paid with Estonian bank links (Swedbank, SEB, Luminor, Coop Pank, LHV) and with credit card (Visa).
4.3. After placing the order and paying for the goods, the Customer will receive an order confirmation via e-mail. When the goods are delivered, a physical invoice is added to the shipment.
4.4. Fibami OÜ is the responsible processor of personal data, Fibami OÜ transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS.
5. Delivery of the goods to the customer
5.1. The goods are delivered to the customer using the services offered by Itella Smartpost or Omniva (AS Eesti Post) as a registred maxi business letter or using the Omniva parcel machine services.
5.2. The customer pays the costs associated with the delivery of the goods. In Estonia the prices are: Omniva parcel machine €3.20; Parcel to the post office €3.75; Omniva courier €4.95
5.3. The Company fulfills the orders, i.e. hands the order over to the post office for dispatch within three to five working days at the latest after the order is confirmed.
5.4. Goods are sent to the following countries: Estonia, Latvia, Lithuanian and Finland. Shipments within Estonia generally arrive at the destination specified by the buyer within 3 - 7 working days from the start of the sales contract. In exceptional cases, there is the right to deliver the goods within 45 calendar days.
6. Returning and exchanging the goods
6.1. In the event that the Customer wishes to exchange, repair or replace the goods, the Customer must send a corresponding application to the address email@example.com. In case of exchange or replacement of the goods, the Customer shall bear all direct costs related to the return of the goods, unless the returned goods do not correspond to the one ordered.
6.2. The prerequisite for the return and the exchange of the goods is a completely unused product that still has all the labels and other documents that came with the shipment, including the invoice issued to the Customer.
6.3. The customer can exchange the goods within 14 days after receiving it, if the size of the ordered goods did not fit.
6.4. If the goods returned to the Company cannot be replaced due to the lack of the size requested by the Customer, the Company will contact the Customer.
7. Submitting a claim
7.1. Upon discovery of product non-compliance or product defects, the Customer undertakes to notify the Company immediately, but no later than within 2 months of becoming aware of the non-compliance, by sending the relevant information to the e-mail address firstname.lastname@example.org
7.2. In the case of a defective product, the Customer has the right to demand the fulfillment of the obligation from the Company, withdraw from the contract or cancel the contract and demand compensation for damages, price reduction, and in case of delay in fulfilling the financial obligation, demand a penalty.
7.3. In case of the non-compliance or defect of the product, the Customer has the right to first demand free repair or replacement of the product with a product that meets the requirements and is free of defects, or return the product at the expense of the Company.
7.4. In the case of returning a product that does not meet the requirements, the amount paid for the product will be reimbursed to the Customer along with the shipping cost to the bank account indicated by the Customer within 14 days at the latest. The company has the right to delay the return of the paid amounts until the Customer has returned the product that is in their possession or submitted a certificate of handing over the product to the postal authority for return.
7.5. The company does not reimburse the costs incurred by the Customer in case of non-compliance or defects of the product and is not responsible for them if:
7.5.1. The value of the product has decreased/the product has been damaged due to the Customer's fault;
7.5.2. Deficiencies have arisen due to non-intended use of the product, i.e. as a result of not following the maintenance instructions;
7.5.3. The value of the product has decreased due to natural wear and tear from normal use;
7.5.4. There is no proof of purchase.
7.6. In the event that there is a disagreement between the Customer and the Company regarding the defects of the product, the Customer has the right to appeal to the Company with a claim, stating their name and contact details, the date of filing the complaint, the defect in the product, and own desirable solution. The company responds to the Customer's complaint in writing or in a form that enables written reproduction (e-mail) within 15 days.
7.7. In the event that the Customer and the Company do not reach an agreement regarding the dispute, the Customer has the right to turn to the Consumer Complaints Committee at the Consumer Protection Board for an out-of-court settlement of the dispute. Review of a complaint by the Consumer Complaints Commission is free of charge for the parties. Disputes are resolved based on the laws of the Republic of Estonia.
7.8. In case of disagreement with the Commission's decision, the parties have the right to appeal to the county court where the Comapany is located.