The right to return the goods gives you the opportunity to try Fibami without worrying that it might not fit.
- After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
- In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed for testing of the goods in a physical store.
- In order to return the goods you have to write an email to firstname.lastname@example.org within 14 days of receiving the goods at the latest with adding the order number and the reason for returning in the email.
- The cost of the return of the goods is covered by the buyer, unless the reason for the return lies in the fact that the product to be returned does not correspond to the one ordered (e.g. a wrong or defective product). Send the parcel to Arsenli center parcel locker (Itella SmartPost, Omniva or DPD) to +372 5342 2654. Please keep the proof of sending the parcel, as unfortunately it has happened that parcels have been lost by the carrier.
- The money for the returned goods is transferred to the customer's account within 14 days after receiving the returned goods. The returned goods must be unused, undamaged, clean and with tags attached, which are undamaged.
- The online store can refuse pay the refund until the goods that are the subject of the contract have been received.